today is my eighth day with HC.


We celebrated Mary's birthday towards the end of day. Cassy bought her a pair of cute bedroom slippers and car seat neck massager.all in sweet pink.


Cassy is really a funny innocent girl (or aunty rather) she can be thoughtful and weird sometimes.


She gave Mary a small bottle with 5 capsules in it. In each capsule, there is a small piece of paper THAT SUPPOSE to contain our birthday wishes for her. Instead, she ask all of us to write 'HAPPY BIRTHDAY MARY' and our name at the back of the small slip. Hahahahaha, funny thing is imagine you are Mary, you happily unroll the 5 pieces of papers, you find 5 SIMILAR wishes that is 'HAPPY BIRTHDAY MARY' hahahaha... and that is our aunty loh :)


Today I am being verbally abused by customer, not one but 2! and they are couple.
Mean people!

This guy suppose to settle his overdue account some time back. He broken his promises to us for about 5 times in a row. I insist he make his payment by FRIDAY (which i think we have given ample time) he rejected and demand to go his way, to settle by next week (com'on next week can be monday all the way to sunday lor) then i told him in a very ke qi way, NO! by Friday, if not no priviledge to make minimum, we have to recover the full amount. at this time can sense his buay song-ness, but didnt know that serious, before he hung up on me, he curse and use vulgar. I tried very hard to contain my anger and tempered. I did not call back and ask about our arrangment, let him go and continue to make call to other customers.

He took my kindess as weakness, ask his wife to call in. Despite of being courteous and ask for extension, his wife told my team mate, to ask me to go and die. why so ridge, refuse to give in. My team mate was kinda shocked by customer's language, ask customer to cool down then call back. but she never did.

Why Singaporean so bu yao lian? I mean if i am in such suituation, instead of being ya ya to bank, i would really talk to them and ask for solution.

by wen hou (asking) people's parents (a form of vulgar) does it solve the issue?

No, this will only cause 2 parties to get more agitated, and make negotiation difficult.

If i were to look at thing another way, Yes i agreed. they might be facing financial difficulties, get upset by our calls. but come on, you should knw this chinese saying: you jie you huan, zai jie bu nan. meaning, if you do repay what you have used or owe, if you need $$ again, the bank is more than happy to give the lending.


Anyway, this is only the beginning, i believe in HC, there is plenty of such people. ANd i would need to deal with them more tactfully.


Anyway this is a busy week. Tomorrow i am having dinner with 2 of my darlings, thurs KTV and Friday i am sold to da jie.


time for rest to zou gen chang de lu.